This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Safe Stay Hotel
Legal Notice
General terms and conditions
The use of this website, as well as the services made available to the user, implies full and unreserved acceptance of each and every one of the general conditions contained in this Legal Notice.
Below are the terms and conditions of use of our website that users must follow. Browsing through this website confers the condition of user of the same, which is why we advise you to read carefully to proceed to its correct use, any incorrect use of the website being expressly prohibited.
In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the following is the identification data of the company who owns the domain: ‘laalcobadelagua.com’.
- Company Name: HOSTAL ALCOBA SL
- TAX ID: B72139249
- Registered Address: CALLE ALCOBA 26
- Telephone number: 697612033
- E-mail: gestion@hotelalcoba.com
- Data of inscription in the Mercantile Registry: Mercantile Registry of Cadiz, Spain. Document: 1/2009/3249,0 Journal: 162 Entry: 528 Volume: 1940 Book: 0 Folio: 122 Page: CA-38935 Entry: 1
La Alcoba del Agua Hotel Boutique reserves the right to modify these Conditions of Use at any time.
Use of the website, services and contents
By accepting these General Conditions, the user undertakes to use this Site and the services made available on it in the manner and form established herein. The user is solely responsible for the use made of the services, content, links and hypertext included on this website.
La Alcoba del Agua Hotel Boutique is not responsible for the illegitimate use that third parties may make of said material. Nor La Alcoba del Agua Hotel Boutique, or any other party involved in the creation, production or supply of this website will be responsible for the damages, costs, losses or direct responsibilities nor the indirect or punitive unforeseen events that could occur due to the access or use of this website. The accuracy of the material contained on this website is not guaranteed.
La Alcoba del Agua Hotel Boutique will not be responsible for the damages or virus that could infect your computer or any other device of yours due to the use or download of any material on the website.
Treatment of personal data
In accordance with the provisions of Law 15/1999, of December 13, on the Protection of Personal Data, the user accepts that the personal data provided at the time of booking will be incorporated into a file owned by HOSTAL ALCOBA SL, hereinafter the company, with B72139249 and registered office at Calle Alcoba 26. CP. 11540 – Sanlúcar de Barrameda (Cádiz, Spain), for the management of the booking system, the processing of their request, the control and management of the relationship with the users of the website who make bookings, as well as for the performance of statistical studies of the users registered in the aforementioned website that allow the design of improvements in the services provided. All the fields of the forms marked as obligatory must be filled in for the correct processing of their requests. The personal data the user provides will only be communicated to third parties in compliance with legal obligations or with their prior consent. The user expressly consents to the bank details provided being used to meet the possible penalties for cancellations or no-shows set out in the tariff conditions. The processing of their bookings necessarily implies the aforementioned processing, and therefore the process cannot be carried out in the event of opposition to the same. The user may, at any time, exercise their rights of access, rectification, cancellation or opposition as indicated below.
Intellectual and Industrial Property
La Alcoba del Agua Hotel Boutique owns all the audio-visual material, trademarks or any element subject to intellectual or industrial property included on this website or has enough rights for its use. Reproduction of the aforementioned material is only permitted for personal use, and any unauthorised modification, copying, rental, loan, transmission or dissemination is prohibited.
Cancellations and modifications
We have two different types of rates. Depending on the type, there are different conditions of cancellation or modification:
Non-refundable: the hotel, when receiving the booking, will charge the user’s card the full amount. No refunds are allowed in case of cancellation, early departure or no-show (the booking will only be kept for the first night). If payment is refused, the hotel will cancel the booking.
Flexible: The client may cancel his booking 24 hours before the day of arrival. If the booking is cancelled later or the client does not show up (the booking is only held for the first night), the first night will be charged to the client’s credit card. If once the guest decides to check out earlier for whatever reason, 100% of the cost of their booking will be charged to their credit card and the booking will be cancelled. There will be exceptional situations that will be made known in writing to the client: for example, the cancellation period may vary. Whenever the booking is for 4 rooms or more, 20% of the total amount of the stay will be charged at the time of booking as a non-refundable deposit.
The user can cancel or modify a booking via the website, by email (reservas@laalcobadelagua.com) or by phone call (956 383 109 or 697 612 033).
Payment shall be made at the time of booking in the case of a non-refundable rate, with the hotel issuing the corresponding reference invoice, and unless indicated in the specific conditions and the corresponding purchase orders, in the case of a flexible rate, the Client shall pay for the services received when checking out of the accommodation and after issuing the invoice. Each invoice shall include the Services corresponding to the period specified therein.
Non-applicability of the right of withdrawal.
According to Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws in its art. 103 l), the right of withdrawal will not be applicable to contracts that refer to the supply of accommodation services for purposes other than serving as a dwelling, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution. The right of withdrawal is therefore not applicable.
Dispute resolution
In accordance with art. 40.5 of Law 7/2017, of November 2, which transposes into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013, we inform that, in the event of a dispute, Users residing in the European Union may use the “Online Platform for Dispute Resolution” developed by the European Commission, in order to try to resolve out of court any dispute arising from the provision of services by La Alcoba del Agua. You can access the “Online Platform for Dispute Resolution” via the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show